stebellaflowers.com

Preguntas Frecuentes.

01. Exportación

¿A qué países exportan?

EE. UU., Canadá, Europa, Asia, Rusia.

¿Cómo se garantiza la frescura de las rosas durante el envío?

En Stebella Rose Garden, la frescura no es una promesa, es nuestra esencia. Gracias a nuestra privilegiada ubicación en el Carchi, a 3100 metros de altura, cada una de nuestras rosas es cosechada en el momento perfecto de su esplendor. Nuestra meticulosa gestión y eficiente cadena de frío aseguran que cada tallo viaje con la vitalidad con la que fue cortado.

Minimizamos el tiempo desde la finca hasta los mercados internacionales de Norteamérica, Europa y Asia, garantizando que recibas rosas con una vida en florero excepcional y una frescura inigualable. Con Stebella, la belleza de los Andes llega a ti tan vibrante como el día en que floreció.

Elegir Stebella significa elegir flores que conservan su esplendor por más tiempo, llevando la magia de los Andes a cada rincón del mundo.

¿Qué certificaciones de calidad y sostenibilidad tienen?

Actualmente Stebella no tiene certificaciones, es una empresa recientemente fundada y en crecimiento. Aquí nos gustaría un enfoque en el Compromiso con la Calidad y la Seguridad o “Nuestros Estándares”:

 

En Stebella, la calidad es el corazón de nuestra promesa. Nuestro sistema de gestión está diseñado para superar las expectativas, asegurando que cada rosa que cultivamos y exportamos cumple con los más exigentes estándares internacionales. Nos esforzamos continuamente por la mejora y la optimización de nuestros procesos, reflejando nuestro compromiso con la excelencia y la satisfacción total de nuestros clientes.

 

02. Shipment

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

03. The order

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

04. Returns, exchanges and complaints

When do I receive my order?

When placing the order, a day of shipment is indicated. After the order has been placed, the same delivery time will also be stated on the order confirmation. It is therefore never possible that during the order, the shipping day on the website, is different than on the order confirmation.

I now see the longer delivery time of (a part of) my order. How can I cancel it?
If the order has a longer delivery time than you had previously seen, it is of course possible to cancel (a part of) the order. For this you can contact our customer service. They will cancel the order for you. The purchase amount will be back on your bank account within two working days. When an order has already been shipped, it can no longer be cancelled.
When will I receive the invoice for my order?
When you have paid for the order, you will not automatically receive an invoice for your order. If you wish to receive an invoice, this can be done in two ways.The first way is through your account at our store. When you log in to your account you can see your orders and download the invoice.

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